Your Privacy at ppvi

1. Introduction

ppvi is an online casino and sports betting platform serving the Bangladesh market. Delivering a secure, personalised, and trustworthy experience to every player on our platform requires the collection and responsible use of certain personal information. We take this responsibility seriously, and this Privacy Policy is our commitment to transparency about how we handle your data.

This policy applies to all personal data collected through the ppvi website at ppvi.io, including data provided during account registration, identity verification (KYC), deposit and withdrawal transactions, gameplay activity, and communications with our support team. It applies regardless of the device you use to access the platform — desktop, mobile browser, or any other interface through which ppvi services are delivered.

The ppvi platform operates in English and serves players primarily located in Bangladesh. All account balances are denominated in Bangladeshi Taka (BDT), and payment processing is conducted via Bangladesh-based mobile financial services including bKash, Nagad, and Rocket, as well as international card networks. References to currency amounts in this policy use the BDT denomination unless otherwise stated.

2. Data We Collect

ppvi collects personal data across several categories, each serving a defined operational or legal purpose. The categories of data we collect are as follows:

2.1 Registration Data

When you create a ppvi account, we collect your full legal name, date of birth, email address, and the mobile number used for account authentication. This data is mandatory for account creation and is used to verify your identity and ensure compliance with our minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

To comply with responsible gaming standards and to process withdrawal requests, ppvi conducts Know Your Customer (KYC) verification. During this process we may collect copies or images of the following documents:

• National Identity Document (NID) or valid passport
• Proof of date of birth confirming you are 21 years of age or older
• Confirmation that the mobile banking number used for deposits (bKash, Nagad, Rocket, or Upay) is registered in your name
• Proof of address documentation, at ppvi's discretion for higher-value withdrawal requests

KYC documentation is processed securely and retained only for as long as required by our compliance obligations. Documents are never shared with third parties for commercial purposes.

2.3 Financial Transaction Data

ppvi records details of all deposit and withdrawal transactions conducted through your account. This includes the transaction amount in BDT, the payment method used, the date and time of the transaction, and the transaction reference number assigned by the payment provider. We do not store full card numbers or mobile banking PINs — only the data necessary to identify and reconcile transactions is retained.

2.4 Gameplay and Betting Activity Data

We maintain records of your gameplay sessions, including the games played, bet amounts, outcomes, session duration, and cumulative account balance movements. This data is used to deliver personalised game recommendations, identify responsible gaming risk indicators, resolve disputes, and comply with audit requirements.

2.5 Device and Technical Data

When you access the ppvi platform, our servers automatically record certain technical information, including your IP address, browser type and version, operating system, screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud detection, and to optimise the platform's performance across the range of devices used by our player base in Bangladesh.

2.6 Communications Data

If you contact ppvi support via live chat, email, or any other channel, we retain records of that communication. This allows us to maintain continuity of service, resolve ongoing queries, and improve the quality of our support function. Support communications are stored securely and accessible only to authorised ppvi staff.

3. How We Use Your Data

ppvi uses the personal data it collects for the following purposes, each grounded in a clear operational or legal necessity:

• Account Management: To create, maintain, and administer your ppvi account, including processing deposits and withdrawals in BDT, applying bonuses, and maintaining your account balance.
• Identity and Age Verification: To confirm that you meet the minimum age requirement of 21 years and that the identity information provided during registration is accurate, as required by our responsible gaming obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other forms of platform abuse. Your technical data and transaction history play an important role in our fraud detection systems.
• Responsible Gaming Compliance: To monitor gameplay patterns for indicators of problem gambling behaviour, to enforce self-exclusion and deposit limit restrictions you have set, and to proactively reach out where our systems flag a potential concern.
• Customer Support: To respond to your queries, resolve disputes, and provide ongoing account assistance via live chat and email in English.
• Platform Improvement: To analyse aggregated, anonymised usage patterns to improve the design, performance, and content offering of the ppvi platform. Individual data is not used for this purpose without anonymisation.
• Promotional Communications: Where you have consented, to send you information about relevant promotions, seasonal offers (such as those aligned to BPL, Eid, or Pohela Boishakh), and new game launches on the ppvi platform. You may opt out of promotional communications at any time from your account settings.
• Legal and Regulatory Compliance: To fulfil any legal obligations applicable to the operation of the ppvi platform, including record-keeping requirements and the provision of data in response to lawful authority requests.

4. Legal Basis for Processing

ppvi processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your registration data, KYC documentation, and financial transaction data is necessary to perform the contract between you and ppvi — specifically, to operate your account and deliver the gaming services you have registered to use.
• Consent: Where ppvi sends you promotional communications or processes data for purposes beyond strict operational necessity, we do so on the basis of your freely given consent. You may withdraw consent for promotional communications at any time without affecting the operation of your account.
• Legitimate Interests: ppvi processes certain technical and behavioural data — such as IP address logging and session analytics — on the basis of our legitimate interest in maintaining platform security, detecting fraud, and improving service quality. This processing does not override your fundamental privacy rights.
• Legal Obligation: ppvi retains certain records — including identity verification documents, transaction logs, and responsible gaming records — for the minimum periods required by applicable legal and compliance standards.

5. Sharing Your Data

ppvi does not sell, rent, or trade your personal data to any third party. We share data only in the following limited and controlled circumstances:

5.1 Payment Processing Partners

To process deposits and withdrawals in BDT, ppvi works with payment service providers including bKash, Nagad, Rocket, Upay, and international card networks Visa and Mastercard. These partners receive only the transaction data necessary to execute the payment — they do not receive your full account profile, gameplay history, or KYC documentation.

5.2 Game Content Providers

ppvi's game library includes content supplied by certified third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Where your gameplay data is transmitted to these providers' systems as part of game delivery, it is done so under contractual data processing agreements that restrict the provider's use of that data to the delivery of the game service only.

5.3 Technical Service Providers

ppvi engages third-party vendors to support platform infrastructure, including hosting, security monitoring, and analytics services. These vendors operate as data processors on ppvi's behalf and are contractually prohibited from using your data for their own purposes. All such vendors are selected with data security as a primary evaluation criterion.

5.4 Legal and Regulatory Disclosure

ppvi may disclose personal data to law enforcement authorities, regulatory bodies, or other competent authorities where required to do so by applicable law, or where ppvi reasonably believes such disclosure is necessary to protect the rights, property, or safety of ppvi, its players, or the public.

6. Cookies & Tracking Technologies

ppvi uses cookies and similar lightweight tracking technologies to support core platform functionality, improve your browsing experience, and gather anonymised analytics on platform usage patterns. The categories of cookies used on ppvi are as follows:

6.1 Essential Cookies

These cookies are strictly necessary for the ppvi platform to function. They maintain your logged-in session state, preserve your preferences across pages, and enable secure account access. The platform cannot operate without these cookies, and they cannot be disabled.

6.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred game category, language setting (English), and interface configuration — so that your experience is consistent across visits. These cookies do not track your activity on external websites.

6.3 Analytics Cookies

ppvi uses anonymised analytics to understand how players navigate the platform, which game categories are most popular, and where technical friction points exist in the user journey. This data is aggregated and not linked back to individual player identities. Analytics data informs platform improvement decisions only.

6.4 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ppvi platform — in particular, disabling essential cookies will prevent you from maintaining a logged-in session. Detailed instructions for managing cookies are available in the help documentation of your browser.

7. Data Retention

ppvi retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by legal or compliance obligations. The following general retention guidelines apply:

• Account and Registration Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in line with standard record-keeping compliance requirements.
• KYC Documentation: Retained for a minimum of five (5) years following completion of verification, or longer if required by applicable anti-money laundering or identity verification regulations.
• Transaction Records: All deposit and withdrawal records in BDT are retained for a minimum of five (5) years for financial audit and compliance purposes.
• Gameplay Logs: Session and gameplay records are retained for up to two (2) years for the purpose of dispute resolution and responsible gaming monitoring, after which they are anonymised or deleted.
• Support Communications: Records of live chat and email correspondence with ppvi support are retained for up to two (2) years, unless a dispute or legal matter requires longer retention.
• Technical / Device Data: IP address logs and session data are retained for up to twelve (12) months for security and fraud detection purposes.

Upon expiry of the relevant retention period, ppvi will securely delete or anonymise the data in question. Anonymised data — where all identifiers have been removed — may be retained indefinitely for aggregated analytics purposes.

8. Data Security

ppvi implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS Encryption: All data in transit between your device and the ppvi platform is encrypted using industry-standard SSL/TLS protocols. The presence of a secure connection is indicated by the HTTPS prefix in your browser's address bar.
• Encrypted Data Storage: Sensitive data fields — including identity document references and payment method identifiers — are stored in encrypted form within ppvi's secure database infrastructure.
• Access Controls: Access to personal data within ppvi's internal systems is restricted on a strict need-to-know basis. Staff members access only the data relevant to their specific operational role, and all access is logged for audit purposes.
• Fraud Detection Systems: ppvi employs automated fraud detection and anomaly monitoring tools that analyse transaction and login patterns to identify and respond to suspicious activity in real time.
• Regular Security Reviews: ppvi conducts periodic internal reviews of its data security practices to assess and address emerging risks. Where third-party security assessments are conducted, findings are acted upon in a timely manner.

9. Your Rights

As a ppvi account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact ppvi support at [email protected] or via live chat from your account dashboard.

• Right of Access: You may request a copy of the personal data that ppvi holds about you. We will respond to access requests within a reasonable timeframe and provide data in a clear, readable format.
• Right to Rectification: If any personal data ppvi holds about you is inaccurate or incomplete, you may request that it be corrected. Requests to correct name, date of birth, or contact information may require supporting documentation to verify the change.
• Right to Erasure: You may request deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you have withdrawn consent and there is no other legal basis for processing; or (c) the data has been processed unlawfully. Note that ppvi may be required to retain certain data for legal compliance purposes even following an erasure request — we will advise you of any such limitation when responding to your request.
• Right to Restrict Processing: You may request that ppvi restricts the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that ppvi provides your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data where that processing is based on ppvi's legitimate interests. You may also withdraw consent for promotional communications at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

ppvi will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

10. Children & Minors

The ppvi platform is strictly restricted to individuals who are 21 years of age or older. ppvi does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the ppvi KYC process, and accounts found to belong to individuals under the minimum age threshold are closed immediately, with any associated balance forfeited in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on ppvi or has accessed the platform using an adult's credentials, please notify ppvi support immediately at [email protected]. We will investigate promptly and take appropriate action, which may include immediate account suspension and data deletion in relation to the minor concerned.

11. Third-Party Links

The ppvi platform does not include outbound links to external websites as a matter of policy. However, in the event that any content on the ppvi platform references or links to a third-party website, please be aware that this Privacy Policy does not extend to those external sites. ppvi has no control over the content or privacy practices of third-party websites and accepts no responsibility for the data practices of any external party. We encourage you to review the privacy policy of any external website you visit independently of the ppvi platform.

12. Policy Updates

ppvi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services offered on the platform. Where changes to this policy are material — meaning they significantly affect how your personal data is used or the rights available to you — ppvi will provide advance notice via email to the address registered on your account, or via a prominent notice on the ppvi platform, prior to the changes taking effect.

The "Last Updated" date at the top of this document reflects the effective date of the current version. Continued use of the ppvi platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you should discontinue use of the platform and contact ppvi support to arrange account closure.

Previous versions of this Privacy Policy are available upon request by contacting ppvi support at [email protected].

13. Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential privacy concern, please contact the ppvi data team using the following channels:

• Email: [email protected] — use the subject line "Privacy Request" for data rights queries to ensure prompt routing to the appropriate team.
• Live Chat: Available 24 hours a day, 7 days a week, from your ppvi account dashboard. Live chat agents can log formal data rights requests on your behalf.
• Support Hours: Around the clock, aligned to Bangladesh Standard Time (BST, UTC+6).

All privacy-related correspondence is treated with strict confidentiality and handled by authorised ppvi personnel only. ppvi will acknowledge receipt of your request within two (2) business days and provide a substantive response within the thirty (30) day window described in Section 9 above.